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Open free ITIL Foundation (Version 5) prep resources ↗Exam facts & prep options
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) is the entry-level certification exam of the new ITIL (Version 5) framework, introducing the shared language, principles and structural thinking that underpin modern digital product and service management.
Official exam siteJump to prep options ↓
Questions40 questions, multiple choice
Testing time60 minutes
ScoringMinimum required score to pass: 65%
Exam feeUSD 690 exam voucher (United States price, incl. VAT; prices vary by country). Bundles: exam bundle with Official eBook and Learning Resource Kit USD 690; eLearning USD 1,029; eLearning+ (adds free re-take and mock exam) USD 1,338.
Prep options
Study resources for ITIL Foundation (Version 5)
Independent prep
Courses and study resources
Exam overview
What to know before choosing your prep
- Who runs it
- PeopleCert
- Category
- IT Service Management
- Current version
- Version 5 — first edition of the ITIL (Version 5) framework (official book v5.0); replaces ITIL 4 Foundation as the newest Foundation exam, though ITIL 4 Foundation remains available
- Where it applies
- Global
- Exam languages
- English, German, Spanish, French, Italian, Japanese, Polish, Brazilian Portuguese, Chinese
- Testing provider
- PeopleCert (PeopleCert Online Proctoring and PeopleCert exam centres)
- Format
- Multiple choice; computer-based, delivered online with PeopleCert Online Proctoring or at exam centres/test centres through PeopleCert's accredited partner network
- Availability
- Year-round by appointment; online proctoring slots are booked by timezone on the exam page, and exams can also be sat at accredited exam centres
- Remote testing
- Available
Exam structure
Single closed-book exam of 40 multiple-choice questions covering the conceptual core of ITIL (Version 5): the ITIL value system, the four dimensions, guiding principles, product and service lifecycle, management practices, and continual improvement/value stream management.
Where rules vary
Vendor certification delivered worldwide; no country restriction stated
Eligibility
None for the Foundation exam itself (entry point of the scheme); a separate ITIL Foundation Bridge (Version 5) exam exists for ITIL 4 Foundation holders
Retake policy
Take2 re-sit option available at a fixed price; a free exam re-take is included with the eLearning+ package