Completely free
No account walls, no upsell
Free exam prep for every test — 20,000+ exam pages and 2.4M+ practice questions.
Open free ITIL 4 Foundation prep resources ↗Exam facts & prep options
ITIL 4 Foundation
ITIL 4 Foundation is the entry-level certification exam of the ITIL 4 framework, assessing knowledge of the service value system, the four dimensions, the seven guiding principles, and selected ITIL management practices; it is owned and delivered by PeopleCert and remains on sale alongside the newer ITIL Foundation (Version 5).
Official exam siteJump to prep options ↓
Questions40 questions, multiple choice
Testing time60 minutes
ScoringMinimum required score to pass: 65%
Exam feeUSD 690 exam bundle (United States price, incl. VAT; prices vary by country) — the cheapest exam-inclusive purchase, bundling the exam voucher with the Official eBook and Learning Resource Kit. eLearning USD 1,029; eLearning+ (adds a free exam re-take and official mock exam) USD 1,338. No standalone exam-only price is listed on the US page.
Prep options
Study resources for ITIL 4 Foundation
Independent prep
Courses and study resources
Exam overview
What to know before choosing your prep
- Who runs it
- PeopleCert
- Category
- IT Service Management
- Current version
- ITIL 4 Foundation — Foundation exam of the ITIL 4 framework edition (course/exam lineage launched 2019); current edition, sold alongside the newer ITIL Foundation (Version 5)
- Where it applies
- Global
- Exam languages
- English, German, Spanish, French, Italian, Japanese, Polish, Brazilian Portuguese, Hungarian, Dutch, Thai, Chinese
- Testing provider
- PeopleCert (PeopleCert Online Proctoring and PeopleCert's global network of exam/test centres)
- Format
- Multiple choice, closed book; computer-based, delivered online with PeopleCert Online Proctoring or at exam/test centres through PeopleCert's network (including Pearson VUE test centres)
- Availability
- Year-round; exams can be sat as little as 4 hours after booking via online proctoring, and the exam voucher is valid for 12 months
- Remote testing
- Available
Exam structure
Single closed-book exam of 40 multiple-choice questions covering the ITIL 4 Foundation syllabus: key service management concepts, the service value system and service value chain, the four dimensions model, the seven guiding principles, selected management practices, and continual improvement.
Where rules vary
Vendor certification delivered worldwide; no country restriction stated
Eligibility
None — entry-level module of the ITIL scheme (no prior certification or mandatory training stated on the exam page)
Retake policy
Take2 re-sit option available for ITIL exams (also sold standalone); a free exam re-take is bundled with the eLearning+ purchase option