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Open free CSA prep resources ↗Exam facts & prep options
ServiceNow Certified System Administrator
Find the current format, timing, scoring, fees, eligibility, and testing options for CSA, with direct links to official sources.
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Questions60 questions (multiple-choice single-answer and multiple-select; no partial credit)
Testing time90 minutes
ScoringPass/fail against a predetermined cut score that is not publicly shared (ServiceNow states it is not always 70%); conditional result only, with per-domain percentages for feedback
Exam feeUSD 300 exam registration cost (partner and customer discounts may apply; instructor-led training completion includes one free exam attempt); USD 150 retake fee; fees non-refundable
Prep options
Study resources for CSA
Independent prep
Courses and study resources
Exam overview
What to know before choosing your prep
- Who runs it
- ServiceNow
- Category
- Enterprise Platforms
- Current version
- Certified System Administrator Exam Specification — blueprint updated January 2026; no exam version code
- Where it applies
- Global
- Exam languages
- English, Japanese
- Testing provider
- Pearson VUE
- Format
- Proctored computer-based exam — at a Pearson VUE test center or online with OnVUE remote proctoring
- Availability
- Register at any time; exam must then be scheduled and completed within 90 days of registration (otherwise re-registration and full fee are required)
- Results
- Conditional pass/fail notification displayed immediately on submitting the exam; full exam result report with per-section percentages follows
- Remote testing
- Available
Exam structure
60 items in two formats — multiple choice (single answer, at least three possible responses) and multiple select (at least four responses, no partial credit) — across six domains: Platform Overview and Navigation 7%, Instance Configuration 10%, Configuring Applications for Collaboration 20%, Self Service & Automation 20%, Database Management and Platform Security 30%, Data Migration and Integration 13%
Where rules vary
Worldwide vendor certification exam with no geographic restriction on the official pages; delivered globally through Pearson VUE test centers and OnVUE online proctoring.
Retake policy
3-day waiting period between first and second attempts, 30 days between second and third, 6 months for all subsequent attempts; USD 150 retake fee for each attempt